[ux] Can we commit to a "continuous improvement process" for torproject.org?

isabela isabela at torproject.org
Fri Nov 3 18:37:00 UTC 2017

Hi Arthur!

Your email came in really good time :) That is a lot going but hopefully
with resuming meetings next week and organizing the ux team roadmap,
more will be shared with the rest of the community.

Everything you wrote bellow makes sense. We actually started (last week)
on designing and working at the support.torproject.org portal because:
1. the community team really wanted to put their content out there and
start having it translated; 2. since their content is ready we decided
to come together and just do it as part of the redesign effort etc.

But then yesterday we got some news and it actually looks like the fund
will come in December! (fingers crossed!) if that does happens we might
as well continue the support portal effort and move on to the others and
get this project done.

I want to use this opportunity to say that we will need help from
everyone, specially organizing content etc. More to come on that.

Another part of this fund is to build a more agile user testing program
for us to validate our hypothesis. I am a big fan of 'continuous
improvement process' for everything, and user testing is fundamental for

So, big news is that we will be able to do that with the new design,
with other things as well. This will just be how we do things :)

Again, I apologize for not having all this stuff organized and shared
yet. Hope to have more to share soon tho.

Meanwhile let me know if you have any questions.


On 11/3/17 13:32, Arthur D. Edelstein wrote:
> Hi UX folks!
> I have a suggestion for the main website that I hope will prompt a
> useful discussion. It may be a bad suggestion -- please feel free to
> bash it like a piƱata. Maybe something good will fall out. :)
> Over the last few years I have been discussing with other Tor folks
> the various things I would like to put on the website, such as
> translations, extra documentation, project pages, etc. Frequently
> someone makes the comment "we can do this after the website redesign."
> It's very clear that the website needs a lot of work. The problem is,
> the delay in funding for a full redesign is accidentally causing
> delays in improvements to content, design, localization, and so on.
> So my suggestion is to announce Tor Project's internal goal is to
> "keep the website we have now forever, but continuously improve it."
> In other words, agree never to "redesign the website from scratch."
> If we collectively commit to a Continuous Improvement process where we
> make incremental fixes in design, content, localization, code and
> content management, we can:
> * Give everyone in Tor Project the confidence they can make
> improvements immediately without those improvements being lost after a
> wholesale redesign.
> * Give users time to gradually grow accustomed to website changes.
> * Do A/B testing for new changes when needed.
> * Work indefinitely, adapting our pace as capacity and funding permits.
> * Get started on work now, deploying new things to users fast.
> A continuous improvement strategy shouldn't limit our ambitions. We
> can make piecemeal improvements again and again until the whole
> website is completely revamped and extraordinary.
> (One task that could be part of continuous improvement could be to
> port the website to a modern CMS without making other changes. But
> that's another discussion.)
> Anyway, I'd be glad to hear what you all think about the question in
> the subject line! Good or bad idea?
> Thanks,
> Arthur
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