[tor-reports] Harmony’s September 2014
harmony
harmony01 at riseup.net
Wed Oct 1 14:04:40 UTC 2014
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Harmony’s September 2014 report
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as-Salaamu ‘alaykum!
Here is what I did this month:
Support
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* I solved 135 support tickets, of which 104 in Persian, 23 in Russian,
and 8 in English.
Tor Weekly News
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* I wrote large parts of issues #61, #62, and #64 of Tor Weekly News,
and all of #63. I published these on the tor-news and tor-talk mailing
lists and on the blog, making a total of fifteen issues released by me
so far. #65 was written and ready to publish at the turn of the month.
Notes
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* This was the first month in which I took care of all the Tor Weekly
News issues. Unfortunately, I also spent less time on support work
than in either of the two previous months. This is partly due to a
(now-staunched) deluge of offline tasks, but also to diminished
confidence in my ability to actually solve some common user problems,
especially complicated firewall/proxy issues. Support work is my
priority for the coming month.
* Russian tickets are currently being assigned to me as they are found
in the help queue by other members of the support team, for which
thanks go to them. A few are spam, but most are genuine queries. A
help-ru queue is not on the cards unless some more people show up to
assist.
In October I hope to:
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* Solve more tickets, and sort out the help-fa backlog once and for all.
Uncertainty over who is actually still helping out with the Persian
queue resulted in about twenty tickets getting dropped on the floor
since July; I need to resolve these.
* Produce instructions for routine Tor user tasks like bridge and PT
configuration in Russian and Persian. These will ideally live in RT’s
“articles” section, but for want of a help-ru queue the Russian ones
will probably have to remain as local textfiles until I can find
somewhere to publish them (hopefully before I get hit by that bus that
keeps following me around!).
* Write and send more Tor Weekly News.
* With Lunar, make progress on the Tor Weekly News reader survey.
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harmony01 at riseup.net
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