[tor-project] Nina’s Monthly Status Report: April 2024

[Nina]

Hi! This is Nina and my April’24 report!

In April, I resolved 424 tickets:
On Telegram (@TorProjectSupportBot) - 346
On RT (frontdesk at tpo) - 73
On WhatsApp (+447421000612) - 6
and on Signal (+17787431312) - 0.

There is a drop in email requests from Russian-speaking users, which 
will be investigated further.

During that month I helped Russian-speaking users to bypass censorship, 
shared bridges with them, helped with troubleshooting, tested new 
bridges and collected user feedback.

MacOS and iOS

This month I got more of the usual iOS and macOS related issues. The 
major issues were:
1. Some of our official website mirrors were blocked in Russia, and 
macOS users are unable to get Tor Browser from our bot due to the issue 
with macOS not trusting programs obtained from Telegram[1].
2. Tor Browserpluggable transports(PTs)do not work on older versions of 
macOS.[2]Go 1.20 requires macOS 10.13 or higher and 1.21 requires macOS 
10.15. User needs to upgrade their OS to use PTs.
3. There were many questions on what app to install on iOS and where to 
get that, so I added a new template in Russian on that topic.

Russian translation reviewand Tor Browser User Manual improvements

In April I worked on the reviewof the Russian translation of the Tor 
Browser User Manual and filed several issues:[3][4][5].

I also work on improving the user experience with the Telegram user 
support channel (https://t.me/ 
<https://t.me/@TorProjectSupportBot>@TorProjectSupportBot 
<https://t.me/@TorProjectSupportBot>), testing the best welcome-message [6].


[1] 
https://gitlab.torproject.org/tpo/applications/tor-browser-build/-/issues/41103
[2] 
https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/42507
[3] https://gitlab.torproject.org/tpo/web/manual/-/issues/163
[4] https://gitlab.torproject.org/tpo/web/manual/-/issues/162
[5] https://gitlab.torproject.org/tpo/web/manual/-/issues/164
[6] https://gitlab.torproject.org/tpo/community/support/-/issues/40149
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