[tor-bugs] #10534 [TorBrowserButton]: Let's not advertise help desk emails directly

[Tor Bug Tracker & Wiki]

#10534: Let's not advertise help desk emails directly
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     Reporter:  lunar             |      Owner:  mikeperry
         Type:  defect            |     Status:  new
     Priority:  major             |  Milestone:
    Component:  TorBrowserButton  |    Version:
   Resolution:                    |   Keywords:  tbb-usability, tbb-easy
Actual Points:                    |  Parent ID:
       Points:                    |
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Comment (by mrphs):

 Yes, please! This way we can actually help more users in less time. Plus,
 from personal experience, many users are afraid to send an email to help
 desk as they're not sure if their email is secure enough to ask such
 questions.

 Replying to [comment:3 mttp]:

 > Replying to [comment:2 mikeperry]:
 >
 >
 >
 > > https://trac.torproject.org/projects/tor/wiki/doc/TorBrowserBundle3FAQ
 is a good start. Do we want to link to that wiki page, or should we create
 a more permanent, static page on the website.
 > >
 > >
 >
 > I asked arma about maybe splitting
 https://www.torproject.org/docs/faq.html.en into a Tor FAQ and a Tor
 Browser FAQ. He had reservations but was not entirely opposed either. I've
 put this idea into a new ticket:
 https://trac.torproject.org/projects/tor/ticket/10545

 How about making an static page with a tiny search? and then we don't need
 to be worry about the number of Q&As we post. I think it'd be much less
 confusing if we keep all of the FAQs at one places.

 Then under each Q&A we probably should add a button like "If you couldn't
 find your answer here and need to contact a human, send an email to
 help at rt.tpo"

 So far I like the twitter model: https://support.twitter.com/

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10534#comment:7>
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