[tor-bugs] #10534 [TorBrowserButton]: Let's not advertise help desk emails directly

[Tor Bug Tracker & Wiki]

#10534: Let's not advertise help desk emails directly
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     Reporter:  lunar             |      Owner:  mikeperry
         Type:  defect            |     Status:  new
     Priority:  major             |  Milestone:
    Component:  TorBrowserButton  |    Version:
   Resolution:                    |   Keywords:  tbb-usability, tbb-easy
Actual Points:                    |  Parent ID:
       Points:                    |
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Comment (by lunar):

 On second thoughts, can we point users to a web page? What if they are
 unable to reach the Tor network and the Tor website is censored?

 Another option would be to change the Request Tracker configuration like
 the following: when a new ticket is created, an email with the known
 issues and some FAQ is automatically replied. Along with “if your question
 is still not answered, please reply describing your problem”. The ticket
 is automatically closed after this initial reply. It will be re-opened if
 users later reply.

 We could have a script fetching some content on the website on a daily
 basis to update the content of the automatic reply. So the previous
 question about maintaining a known issues list still hold.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10534#comment:6>
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