On 2015-02-25 11:35, Speak Freely wrote:
The Abuse department's rationale is as follows: "Your account was suspended because 100% of your IPs are blacklisted on multiples lists for Spam and other malicious activities. This case is closed and this decision is final."
Speaking as an abuse desk lead investigator who has had unfortunate experiences reporting issues to OVH, I can assure you that OVH's abuse department is institutionally incompetent. While they have some good staff, their system is set up to break those staff members and their outcomes in almost all ways possible.
What you're encountering is apparently part of their data feed quality problem. Reading between their words, they're mistakenly using a list of Tor nodes (perhaps they bought a cheapo mislabeled list) in place of a competently maintained list of spam sources and malicious actors.
On the flip side of data quality, what also occurs from and by OVH is massive email spam runs from their pet spammers like netmessage.com and oxemis.net. One competent list which tracks ovh.net spammers contains over 20,000 spam source IPs where spam was sent from French-speaking "high volume email deployers" to trap addresses. The list is huge because ovh.net seems to quickly give these spammers new IP ranges as the previous ones are firewalled for cause.
Oddly for a provider that claims to want to stop spam, to the point they use that as an excuse to shut your servers, ovh.net doesn't do anything to disconnect the *actual* spammers they host, or even slow them down.
I thus recommend you do a chargeback. Get your money back, on the grounds that ovh.net first lied to you to close the sale, and now they're probably lying to you about the real reason they're disconnecting. I think they've been dealing in very bad faith with you, and you shouldn't have to pay for that.
Richard