[tor-relays] Netflix overblocking non-exit Tor relays

[Jamis Hartley]

Well of course it is possible to find someone knowledgeable of IT, but the
chances of that are similar to that of walking up to a random person on the
street and having them be knowledgeable of it.

I shouldn't have said absolutely everyone, but the call center people are
not trained in IT. The person you talked to must have learned on his own.
On Feb 28, 2016 5:37 PM, "Jesse V" <kernelcorn at riseup.net> wrote:

> On 02/28/2016 11:42 AM, Jamis Hartley wrote:
> > Because the support people in the call center are not IT people. They
> > don't understand computers and were never trained with tor nodes. They
> > were literally given cookie cutter responses to tell you when you come
> > and say that you are being blocked because of a proxy. They don't have
> > any knowledge of the tech behind it.
>
> I'll disagree to that. A few hours ago, Netflix's tech support guided me
> through a completely unrelated technical issue, but the technician was
> highly knowledgeable in IT, security, and the workings of the Internet.
> Obviously, I was only chatting with him for a few minutes while my
> equipment was rebooting and I have a sample size of one, but I don't
> think it's fair to dismiss the technical capacities of people in call
> centers just because they work in call centers.
>
> For an issue like this, you probably need to try to talk to someone
> above the average tech support responder, since they are trained to how
> to diagnose and repair common issues, and "Netflix is blocking non-exit
> Tor relays" certainly isn't high on that list.
>
> --
> Jesse V
>
>
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