German company Webtropia: Terminated contract without notice because of abuse
Hi all, I've been running two exit relays, [1] and [2], at the German company Webtropia [3] for the past two weeks. Things went quite nice and smoothly, the speed of the server was decent and the network great, pushing quite some terabyte. Before renting the server, I told them what I wanted to do, if the would forward abuse etc. They said there were fine with this and forwarding would be no problem, given that I would deal with such mails in a timely manner. So I decided to rent the server, maybe naive? Yesterday (29th) they stopped routing/switching traffic to the server, so it wasn't accessible anymore. They sent me a mail, the subject read "termination without notice", claiming they did this because I didn't pay the invoice. I replied that I doubt this and sent them the transaction details. Their reply claimed that my contract wasn't quited because of this, but instead of abuse: They wrote that they got "52 mails" the day before (28th) dealing with phishing mails, bittorent downloads, ddos, etc. I told them once again that this server is housing tor exit nodes, and I'm not responsible for the traffic. However, I asked if we could find an agreement and "meet in the middle": Closing some ports (25 for example) and forward the mails to me, so I would take care of these and they could lie back and think "not our department" (actually as spoken about beforehand). Sadly there wasn't any negotiation possible, the denied me (up until now at least) even a refund of the money I already paid (is this legal?). Just to inform you about this. Stay away of them - they don't keep their words. Cheers, uf [1] https://globe.torproject.org/#/relay/94CB5C820BF97391BFDCAF8DD1B3176A452E8FB... [2] https://globe.torproject.org/#/relay/55A463CAB24AFB91073C6D6D7CC6CA741A1430E... [3] https://www.webtropia.com/en/
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On 7/30/2014 10:34 AM, uf@riseup.net wrote:
Hi all,
I've been running two exit relays, [1] and [2], at the German company Webtropia [3] for the past two weeks. Things went quite nice and smoothly, the speed of the server was decent and the network great, pushing quite some terabyte.
Before renting the server, I told them what I wanted to do, if the would forward abuse etc. They said there were fine with this and forwarding would be no problem, given that I would deal with such mails in a timely manner. So I decided to rent the server, maybe naive?
Yesterday (29th) they stopped routing/switching traffic to the server, so it wasn't accessible anymore. They sent me a mail, the subject read "termination without notice", claiming they did this because I didn't pay the invoice. I replied that I doubt this and sent them the transaction details. Their reply claimed that my contract wasn't quited because of this, but instead of abuse: They wrote that they got "52 mails" the day before (28th) dealing with phishing mails, bittorent downloads, ddos, etc. I told them once again that this server is housing tor exit nodes, and I'm not responsible for the traffic. However, I asked if we could find an agreement and "meet in the middle": Closing some ports (25 for example) and forward the mails to me, so I would take care of these and they could lie back and think "not our department" (actually as spoken about beforehand). Sadly there wasn't any negotiation possible, the denied me (up until now at least) even a refund of the money I already paid (is this legal?).
Just to inform you about this. Stay away of them - they don't keep their words.
Cheers, uf
[1] https://globe.torproject.org/#/relay/94CB5C820BF97391BFDCAF8DD1B3176A452E8FB...
[2] https://globe.torproject.org/#/relay/55A463CAB24AFB91073C6D6D7CC6CA741A1430E...
[3] https://www.webtropia.com/en/
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uf I had the same problem with other ISP. Required me to register my own /24 subnet (256 ip addresses) RIPE allocated if i wanted to continue running exits in their network. Currently working on this.Choose a different provider if you wish to continue running exits. need recommendations? - -- s7r PGP Fingerprint: 7C36 9232 5ABD FB0B 3021 03F1 837F A52C 8126 5B11 -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.22 (MingW32) iQEcBAEBAgAGBQJT2PhIAAoJEIN/pSyBJlsRGC8IAM6YObPduacoNR3ZwLsjLowr HDvEZQvNcf/46ikEoxq7F+x7b1Ur55iY4jTTMjIDiXnhZyifVpk5fJiiKZdSB6Zi m8YwE7JjHBj8T8eVCkZ5dK6o9v/w1DUFxGBo5YhR4iKM0nymoDkZ1ley9Lqd/2O1 fgVNOaZdfMRySMoGvP6vF32ntlmZbgI/quJVXeP9ZQZ4Lx97JcAH9x7a2ceC/lDH x6yFux5mW601HiM5B92iHAjzkCDKAKl8iQ/cG1omxPyB5/znnDiGkFsyt0BUgzsH xShKhFdv49e/uP4N6Y7yztQhRIzK9tU0kxCVFi+EhDjP5CUbyfbt+RG7lCZDSWQ= =6u8T -----END PGP SIGNATURE-----
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