Hi everyone,
I'm writing to you all on behalf of Conrad. There have been a few messages posted here in regards to Greypony IT and a lack of responses from Conrad. Conrad is NOT ignoring you nor being malicious. Conrad had a stroke and has been seeking medical attention. Likewise he's unable to provide customer support or fix issues as he's in a hospital.
The issue affecting several customers is at the ISP Level - system administrators such as myself are unable to SSH into the Xenserver to fix customer issues. This is something Conrad will have to fix after he recovers. I'm unable to fix individual virtual machines for customers until the hypervisors are fixed.
It's quite possible that customers will choose to cancel services and/or switch providers and/or request an SLA Credit or a refund. This is understandable. We will address requests on a case by case basis as soon as possible.
To address a few things I've seen floating around here and on a few IRC channels: 1) Greypony IT has not been shut down. We've been unable to address a network outage. 2) Greypony IT has not had equipment seized by LE to the best of my knowledge.
Hopefully this provides everyone insight - I know it's not a solution but we want everyone to know.
Cordially, Nathaniel Suchy