Well of course it is possible to find someone knowledgeable of IT, but the chances of that are similar to that of walking up to a random person on the street and having them be knowledgeable of it.
I shouldn't have said absolutely everyone, but the call center people are not trained in IT. The person you talked to must have learned on his own. On Feb 28, 2016 5:37 PM, "Jesse V" kernelcorn@riseup.net wrote:
On 02/28/2016 11:42 AM, Jamis Hartley wrote:
Because the support people in the call center are not IT people. They don't understand computers and were never trained with tor nodes. They were literally given cookie cutter responses to tell you when you come and say that you are being blocked because of a proxy. They don't have any knowledge of the tech behind it.
I'll disagree to that. A few hours ago, Netflix's tech support guided me through a completely unrelated technical issue, but the technician was highly knowledgeable in IT, security, and the workings of the Internet. Obviously, I was only chatting with him for a few minutes while my equipment was rebooting and I have a sample size of one, but I don't think it's fair to dismiss the technical capacities of people in call centers just because they work in call centers.
For an issue like this, you probably need to try to talk to someone above the average tech support responder, since they are trained to how to diagnose and repair common issues, and "Netflix is blocking non-exit Tor relays" certainly isn't high on that list.
-- Jesse V
tor-relays mailing list tor-relays@lists.torproject.org https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-relays