Hi! Below is my September’24 report!

In September, I resolved 994 (↑16) tickets:

* On Telegram (@TorProjectSupportBot) - 728 (↑41);

* On RT (frontdesk@tpo) - 189 (↓44);

* On WhatsApp (+447421000612) - 27 (↑19);

* and on Signal (+17787431312) - 0 (0).

I also took part in forum moderation [1], worked with storereviews, and joinedthe Tor relay operators meetup.

The focus of my work is to help Russian-speaking users: - to bypass censorship and to connect to Tor; - to troubleshoot any problems with Tor Browser; - to collect users' feedback and then use it to provide working bridges.

We still got many tickets from Russia due to internet censorship getting stronger; our users reported that many Tor bridges didn't work for them.Also, we got multiple requests from Russian-speakingTails users.

In September, I also checked and edited several user support templatesused in our support tools.

*Google Play Reviews for Tor Browser**(TBA)**and Tor Browser Alpha**for Android*

Tor Browser App had a Google Play rating of 4.388-4.390 stars in September 2024. Tor Browser App got 668 reviews out of 57976 for the lifetime.

Most often topics of the reviews:  - Samsung users point out the error "Proxy server refused connection" on their devices; [2]  - Some (mostly Google Pixel) users complain about Tor Browser draining battery of their devices; [3]  - Tor Browser doesn't work - mostly from users from Russia, who are struggling to find the working bridge;  - Kind words from Portuguese-speaking users from Brazil who started using Tor Browser due to an internet censorship case in the country - the X platform (former Twitter) was blocked [4].

Tor Browser Alpha App had a rating of 4.265, lower than Tor Browser Stable. In September, Tor Browser Alpha got 35 reviews out of 8337 for the lifetime.

[1] https://forum.torproject.org [2] https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/42714 [3] https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/43137 [4] https://en.wikipedia.org/wiki/Blocking_of_Twitter_in_Brazil