Hi! Below is
my September’24 report!
In
September, I resolved 994 (↑16) tickets:
- On
Telegram (@TorProjectSupportBot) - 728 (↑41);
- On
RT (frontdesk@tpo) - 189 (↓44);
- On
WhatsApp (+447421000612) - 27 (↑19);
- and
on Signal (+17787431312) - 0 (0).
I also took
part in forum moderation [1], worked with store reviews, and
joined the Tor relay operators meetup.
The focus of
my work is to help Russian-speaking users:
- to bypass
censorship and to connect to Tor;
- to
troubleshoot any problems with Tor Browser;
- to collect
users' feedback and then use it to provide working bridges.
We still got
many tickets from Russia due to internet censorship getting
stronger; our users reported that many Tor bridges didn't
work for them. Also, we
got multiple requests from Russian-speaking Tails
users.
In
September, I also checked and edited several user support
templates used
in our support tools.
Google
Play Reviews for Tor Browser
(TBA) and
Tor Browser Alpha
for Android
Tor Browser
App had a Google Play rating of 4.388-4.390 stars
in
September 2024.
Tor Browser
App got 668 reviews out of 57976 for the lifetime.
Most often
topics of the reviews:
- Samsung
users point out the error "Proxy server refused connection" on
their devices; [2]
- Some
(mostly Google Pixel) users complain about Tor Browser draining
battery of their devices; [3]
- Tor
Browser doesn't work - mostly from users from Russia, who are
struggling to find the working bridge;
- Kind
words from Portuguese-speaking users from Brazil who started
using Tor Browser due to an internet censorship case in the
country - the X platform (former Twitter) was blocked [4].
Tor Browser
Alpha App had a rating of 4.265, lower than Tor Browser Stable.
In
September, Tor Browser Alpha got 35 reviews out of 8337 for the
lifetime.