Hi! Below is my February’24 report!
In February, I resolved 514 tickets: On Telegram (@TorProjectSupportBot) - 374 On RT (frontdesk@tpo) - 120 On WhatsApp (+447421000612) - 16 and on Signal (+17787431312) - 4.
During February I have been doing regular user support activity:
1. Helped Russian-speaking users to bypass censorship: shared bridges and assisted with using them and troubleshooting;
2. Collected users feedback;
3. Helped to solve issues like:
* Orbot does not work.
* antivirus software blocks tor.
* wrong system time on the user's PC.
4. Continued following the issue with bridge requests from unusual locations, where Tor connections aren't blocked.
I also helped with localisation activity on WebLate, checking, fixing and approving the Russian translation. Also this month I conducted a training on how to use Tor Browser.
In February, I reviewed and updated existing user support templates in Russian[2]. With the help of our users I reported thisissue with @gettor_bot on Telegram[1].
[1] https://gitlab.torproject.org/tpo/anti-censorship/gettor-project/OnionSprout... [2] https://forum.torproject.org/t/tor-blocked-in-russia-how-to-circumvent-censo...