Hi! This is my July 2023 report!
In July, I resolved 1080 tickets: On Telegram (@TorProjectSupportBot) - 786 On RT (frontdesk@tpo) - 276 Additionally, I resolved 13 tickets on WhatsApp (+447421000612) and 5 on Signal (+17787431312).
Most of the tickets I deal with are related to censorship circumvention in Russian-speaking countries - bridges and troubleshooting around them. I also gathered user feedback on what worked for them and what did not prove helpful.
In July, I noticed atrendinusersfrom Russian-speaking countries touselittle-t-tor on Windows by adding bridges directly in torrc, mostly obfs4 and meek.We believe they are using little-t-tor to proxy other applications in their operating systems.So I spent some time gathering best practices to share with users.
This month we started testing the new, WebTunnel bridge[1], so I prepared templates for our support channels, added them, and started gathering users' feedback.
This month I devoted significant time to editing support templates to keep them relevantand up-to-date.
I continued working on Conjure feedback, gathering logs and discussing with users their experience with this type of pluggable transport.
[1] https://gitlab.torproject.org/tpo/community/team/-/issues/94