Hi!
This is my July 2023 report!
In
July, I resolved 1080 tickets:
On
Telegram (@TorProjectSupportBot) - 786
On RT
(frontdesk@tpo) - 276
Additionally,
I resolved 13 tickets on WhatsApp (+447421000612)
and 5
on Signal (+17787431312).
Most
of the tickets I deal with are related to censorship
circumvention in Russian-speaking countries - bridges and
troubleshooting around them. I also gathered user feedback on
what worked for them and what did not prove helpful.
In July,
I noticed a trend in users from
Russian-speaking countries to use little-t-tor on
Windows by adding bridges directly in torrc, mostly obfs4 and
meek. We
believe they are using little-t-tor to proxy other applications
in their operating systems. So I
spent some time gathering best practices to share with users.
This
month we started testing the new, WebTunnel bridge[1], so I
prepared templates for our support channels, added them, and
started gathering users' feedback.
This
month I devoted significant time to editing support templates to
keep them relevant and
up-to-date.
I
continued working on Conjure feedback, gathering logs and
discussing with users their experience with this type of pluggable
transport.