Hi! This is my November’23 report!
In November, I resolved 582 tickets:
On Telegram (@TorProjectSupportBot) - 382 On RT (frontdesk@tpo) - 194 On WhatsApp (+447421000612) - 5 and on Signal (+17787431312) - 1.
The most common issues I dealt with were: 1. Censorship circumvention: finding a working bridge or way for usersto circumvent censorship; 2. Troubleshooting issues related to using antivirus software while running Tor Browser on Windows; 3. macOS users and some OS-specific bugs.
Although not developed by The Tor Project, in November there was an increased number of tickets from the iOS users of Orbot.
In this period,I reported an issue with https://t.me/ https://t.me/gettor_botgettor_bot https://t.me/gettor_bot(Telegram) [1]. With the help of Tor Browser users I also reported a bug with adding the wrong bridge line affecting macOSand Linux users [2] and macOS-related issues when opening .dmg files causing warnings [3].
For the Hackweek, I contributed to the clarification of the instructions for our Support portal on how to verify Tor Browser's signature[4], added auser support entryabout censorship circumvention for Russian users[5],and wrote another support entry instructionsfor users to test if Tor is blocked withOONI probe[6].
[1] https://gitlab.torproject.org/tpo/anti-censorship/gettor-project/OnionSprout... [2] https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/42299#no... [3] https://gitlab.torproject.org/tpo/anti-censorship/gettor-project/OnionSprout... [4] https://gitlab.torproject.org/tpo/web/support/-/issues/148#note_2962125 [5] https://support.torproject.org/censorship/connecting-from-russia/ [6] https://support.torproject.org/censorship/how-to-check-if-tor-is-blocked-usi...