Hi!
This is my November’23 report!
In
November, I resolved 582 tickets:
On
Telegram (@TorProjectSupportBot) - 382
On RT
(frontdesk@tpo) - 194
On
WhatsApp (+447421000612) - 5
and on
Signal (+17787431312) - 1.
The
most common issues I dealt with were:
1. Censorship
circumvention: finding
a working bridge or way
for users
to circumvent censorship;
2. Troubleshooting issues related to using antivirus software
while running Tor Browser on Windows;
3. macOS
users and some OS-specific bugs.
Although not
developed by The Tor Project, in
November there was an increased number of tickets from the iOS
users of Orbot.
In this
period,
I reported an issue with https://t.me/gettor_bot
(Telegram) [1]. With the help of Tor Browser users I also
reported a bug with adding the wrong bridge line affecting macOS
and Linux users [2] and macOS-related
issues when opening .dmg files causing warnings [3].
For the
Hackweek, I
contributed to the clarification of the instructions for our
Support portal on how to verify Tor Browser's signature[4],
added a user
support entry
about censorship circumvention for Russian users[5],
and wrote another
support entry instructions for users
to test if Tor is blocked with OONI
probe[6].