On Mon, Dec 01, 2014 at 09:41:58AM -0600, Colin C. wrote:

Top answer templates used by the support team for this month:

usage | article -------+----------------------------------------------------------------- 67 | Get your own bridges. 36 | Get TB's Tor Log. 33 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware 30 | Tor Browser doesn't work (Windows) 13 | Redirect to Guardian Project's support 11 | How to get bridges and use Tor in mainland China 11 | Please try meek 10 | [debug] Tor Browser 4.0 is crashing on Windows 9 | Can't connect to my favorite onion site! 8 | Unsupported language 7 | Redirect to Tails support 7 | Suggest the tor-talk mailing list 6 | Tor-related error window from browser. 5 | How to use bridges 5 | Set Country 4 | TBB no Flash/Java other plugins

(Replied to from https://lists.torproject.org/pipermail/tor-reports/2014-December/000711.html.) I'm interested to know if we can use help desk requests to detect new censorship events. When you answer with "Get your own bridges" or "Please try meek" or "How to use bridges," do you have an idea of what country or what language the request comes from? Do you keep track of any such numbers, even just a gut feeling? What about cases like the recent https://trac.torproject.org/projects/tor/ticket/12727 blocking in Iran last August, did you have an increase in Farsi requests or requests for bridges then? I don't mean to impose a lot of bookkeeping on you. I just want to see if this is a worthwhile idea. David Fifield