On Wed, Aug 24, 2011 at 6:09 PM, Mike Perry mikeperry@fscked.org wrote:
Thus spake Sean Robinson (seankrobinson@gmail.com):
1.10 How relevant are the following ticket statuses for you?
1.10.1 accepted 1.10.2 assigned
Not at all
1.10.3 closed 1.10.4 needs_information 1.10.5 needs_review 1.10.6 new 1.10.7 reopened
Important
Out of curiosity, what makes having both "new" and "reopened" useful?
I find the numerous ticket statuses to be a pain when using the query interface, and in my mind "assigned", "accepted", "new", and "reopened" basically all mean the same thing.
I like them as a way to track where the ticket is in its lifetime. The difference between "new" and "reopened" for me is whether this is a brand new ticket or a continuing problem. "Reopened", to me, is also a sign of disagreement between the reporter and the maintainer about the value or status of the ticket.
Yes, I agree that "assigned", "accepted", and "new" seem too fine-grained in their meaning to an external audience. I suppose these might be useful in a hierarchically staffed project where one assigns/tracks tickets that one does not work on oneself. As an outsider to the TOR project, I don't know whether these make sense here.