Thus spake Sean Robinson (seankrobinson@gmail.com):
1.10 How relevant are the following ticket statuses for you?
1.10.1 accepted 1.10.2 assigned
Not at all
1.10.3 closed 1.10.4 needs_information 1.10.5 needs_review 1.10.6 new 1.10.7 reopened
Important
Out of curiosity, what makes having both "new" and "reopened" useful?
I find the numerous ticket statuses to be a pain when using the query interface, and in my mind "assigned", "accepted", "new", and "reopened" basically all mean the same thing.