On Mon, Dec 01, 2014 at 09:41:58AM -0600, Colin C. wrote:
Hi everyone,
Here is the help desk chart for November 2014:
| ar | en | es | fa | fr | zh | Total | (Rejected)----------+------+------+------+------+------+------+-------+----------- boklm | | | | | 7 | | 7 | harmony | | 113 | | 38 | | | 151 | 33 jason | | 271 | | | | 76 | 347 | 38 lunar | | 36 | | | 28 | | 64 | 22 mttp | | 140 | | | | | 140 | 1 noel | | 2 | 56 | | | | 58 | phoul | | 185 | | | | | 185 | 39 sherief | 6 | 277 | | | | | 283 | 45 vmon | | | | 2 | | | 2 | ----------+------+------+------+------+------+------+-------+----------- Total | 6 | 1024 | 56 | 40 | 35 | 76 | 1237 | 182 (Open) | 1 | 40 | 1 | 14 | 4 | 4 | 64 |
That's almost 41 tickets resolved each day on average.
See also the attached charts for the amount of incoming tickets each day and for the past twelve months.
Top answer templates used by the support team for this month:
usage | article -------+----------------------------------------------------------------- 67 | Get your own bridges. 36 | Get TB's Tor Log. 33 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware 30 | Tor Browser doesn't work (Windows) 13 | Redirect to Guardian Project's support 11 | How to get bridges and use Tor in mainland China 11 | Please try meek 10 | [debug] Tor Browser 4.0 is crashing on Windows 9 | Can't connect to my favorite onion site! 8 | Unsupported language 7 | Redirect to Tails support 7 | Suggest the tor-talk mailing list 6 | Tor-related error window from browser. 5 | How to use bridges 5 | Set Country 4 | TBB no Flash/Java other plugins
(Replied to from https://lists.torproject.org/pipermail/tor-reports/2014-December/000711.html.)
Colin, is it possible to see what's in the answer templates? At the 2014 dev meeting, a note in the support session (https://trac.torproject.org/projects/tor/wiki/org/meetings/2014SummerDevMeet...) said "Lunar wants to take the RT articles out of the RT DB, put them on a public web page, allow others to review them." Does anything like that exist?
David Fifield