Author: mttp Date: 2014-06-14 04:47:25 +0000 (Sat, 14 Jun 2014) New Revision: 26827 Modified: website/trunk/docs/en/faq.wml Log: Added an FAQ about Webroot. #10789 Modified: website/trunk/docs/en/faq.wml =================================================================== --- website/trunk/docs/en/faq.wml 2014-06-14 01:35:24 UTC (rev 26826) +++ website/trunk/docs/en/faq.wml 2014-06-14 04:47:25 UTC (rev 26827) @@ -83,6 +83,8 @@ </a></li> <li><a href="#SophosOnMac">I'm using the Sophos anti-virus software on my Mac, and Tor starts but I can't browse anywhere.</a></li> + <li><a href="#XPCOMError">When I open the Tor Browser Bundle I get an +error message from the browser: "Cannot load XPCOM".</a></li> <li><a href="#TBBOtherExtensions">Can I install other Firefox extensions? Which extensions should I avoid using?</a></li> <li><a href="#TBBJavaScriptEnabled">Why is NoScript configured to @@ -1190,6 +1192,20 @@ <hr> +<a id="XPCOMError"></a> +<h3><a class="anchor" href="#XPCOMError">When I open the Tor Browser Bundle +I get an error message from the browser: "Cannot load XPCOM".</a></h3> + +<p> +This <a +href="https://trac.torproject.org/projects/tor/ticket/10789">problem</a> is +specifically caused by the Webroot SecureAnywhere Antivirus software. +Consider switching to a different antivirus program. We encourage affected +Webroot users to contact Webroot support about this issue. + </p> + +<hr> + <a id="TBBOtherExtensions"></a> <h3><a class="anchor" href="#TBBOtherExtensions">Can I install other Firefox extensions?</a></h3>