Author: phobos Date: 2011-10-25 18:14:53 +0000 (Tue, 25 Oct 2011) New Revision: 25185

Modified: website/trunk/docs/en/faq.wml Log: attempt to address ticket 4219.

Modified: website/trunk/docs/en/faq.wml =================================================================== --- website/trunk/docs/en/faq.wml 2011-10-25 18:07:19 UTC (rev 25184) +++ website/trunk/docs/en/faq.wml 2011-10-25 18:14:53 UTC (rev 25185) @@ -78,8 +78,8 @@ that mean?</a></li> <li><a href="#Logs">How do I set up logging, or see Tor's logs?</a></li> - <li><a href="#DoesntWork">I installed Tor and Polipo but it's not - working.</a></li> + <li><a href="#DoesntWork">Tor is running, but it's not working + correctly.</a></li> <li><a href="#VidaliaPassword">Tor/Vidalia prompts for a password at start.</a></li> <li><a href="#ChooseEntryExit">Can I control which nodes (or country) @@ -1085,12 +1085,11 @@ <hr>

<a id="DoesntWork"></a> -<h3><a class="anchor" href="#DoesntWork">I installed Tor and Polipo but it's not working.</a></h3> +<h3><a class="anchor" href="#DoesntWork">I installed Tor but it's not working.</a></h3>

<p> -Once you've installed the Tor bundle, there are two questions to ask: -first, is your Tor able to establish a circuit? Second, is your -Firefox correctly configured to send its traffic through Tor? +Once you've got the Tor bundle up and running, the first questions to ask is if +your Tor is able to establish a circuit? </p>

<p>If Tor can establish a circuit, the onion icon in @@ -1110,12 +1109,11 @@ <li>Are you sure Tor is running? If you're using Vidalia, you may have to click on the onion and select "Start" to launch Tor.</li> <li>Check your system clock. If it's more than a few hours off, Tor will -refuse to build circuits. For XP users, synchronize your clock under -the clock -&gt; Internet time tab. In addition, correct the day and date -under the 'Date &amp; Time' Tab.</li> -<li>Is your Internet connection <a -href="#FirewallPorts">firewalled by port</a>, -or do you normally need to use a <a +refuse to build circuits. For Microsoft Windows users, synchronize your +clock under the clock -&gt; Internet time tab. In addition, correct the +day and date under the 'Date &amp; Time' Tab.</li> +<li>Is your Internet connection <a href="#FirewallPorts">firewalled +by port</a>, or do you normally need to use a <a href="<wikifaq>#MyInternetconnectionrequiresanHTTPorSOCKSproxy.">proxy</a>? </li> <li>Are you running programs like Norton Internet Security or SELinux that @@ -1128,52 +1126,6 @@ about what's going wrong?</li> </ol>

-<p> -Step two is to confirm that Firefox is correctly configured to send its -traffic through Tor. Try the <a href="https://check.torproject.org/">Tor -Check</a> site and see whether it thinks you are using Tor. See <a -href="<wikifaq>#HowcanItellifTorisworkingandthatmyconnectionsreallyareanonymizedArethereexternalserversthatwilltestmyconnection">the -Tor Check FAQ entry</a> for details. -</p> - -<p> -If it thinks you're not using Tor, here are some hints: -</p> - -<ol> -<li>Did you install the Torbutton extension for Firefox? The installation -bundles include it, but sometimes people forget to install it. Make sure -it says "Tor enabled" at the bottom right of your Firefox window. (For -expert users, make sure your http proxy is set to localhost port -8118.)</li> -<li>Do you have incompatible Firefox extensions like FoxyProxy -installed? If so, uninstall them. (Note that using FoxyProxy is NOT -a sufficient substitute for Torbutton. There are many known attacks -against a browser setup that does not include Torbutton. Read more -in the <a href="<page torbutton/torbutton-faq>">Torbutton FAQ</a> and the <a -href="https://www.torproject.org/torbutton/design/%22%3ETorbutton design</a> -specification.)</li> -<li>If your browser says "The proxy server is refusing connections.", -check that Polipo (the http proxy that passes traffic between Firefox -and Tor) is running. On Windows, look in the task manager and check for -a polipo.exe. On OS X, open the utilities folder in your applications -folder, and open Terminal.app. Then run "ps aux|grep polipo".</li> -<li>If you're upgrading from OS X, some of the earlier OS X installers -were broken in really unfortunate ways. You may find that <a href="<page -docs/tor-doc-osx>#uninstall">uninstalling everything</a> and then -installing a fresh bundle helps. Alas, the current uninstall instructions -may not apply anymore to your old bundle. Sorry.</li> -<li>If you're on Linux, make sure Privoxy isn't running, since it will -conflict with the port that our Polipo configuration file picks.</li> -<li>If you installed Polipo yourself (not from a bundle), did you edit the -config file as described? Did you restart Polipo after this change? Are -you sure?</li> -<li>For Red Hat Linux and related systems, do you have SELinux enabled? If -so, it might be preventing Polipo from talking to Tor. We also run across -BSD users periodically who have local firewall rules that prevent some -connections to localhost.</li> -</ol> - <hr />

<a id="VidaliaPassword"></a>