[ux] Our findings from the Snowflake User Survey

[Duncan Larsen-Russell]

Hi everyone,

At the beginning of March we launched a social media campaign to recruit more testers of Snowflake on Tor Browser Alpha, with the intention of stress-testing the system as traffic is amped up. To collect feedback in a slightly more structured manner, the Anti-Censorship team designed a survey which ran on our LimeSurvey instance (survey.torproject.org) for the month of March and a little into April.

The response was amazing, and we got over 700 submissions from Snowflake users. A lot of it involved qualitative, freeform feedback too – which isn't included in the report to protect the privacy of our participants – but has been received and read by both the Anti-Censorship and UX teams at Tor (and we're very grateful for it!).

I won't spoil anything, but you can find a copy of the short report in PDF format here (direct download):

https://gitlab.torproject.org/tpo/ux/research/-/raw/master/reports/2021/public-snowflake-survey-report.pdf?inline=false <https://gitlab.torproject.org/tpo/ux/research/-/raw/master/reports/2021/public-snowflake-survey-report.pdf?inline=false>

Thank you very much to everyone who participated, and let us know if you have any questions or comments about the results!

—

Duncan Larsen-Russell
UX Designer

duncan at torproject.org <mailto:duncan at torproject.org>
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