[ux] Informal bridge user study

[Antonela Debiasi]

Hi anti-censorship team :)

I think it is an excellent idea. Unfortunately, Tor Browser will not say
to users that they may need a bridge. The bootstrapping will simply
fail. As you mentioned, we would tell the user that a bridge is necessary.

We could consider some flow that requires access to
bridges.torproject.org. Having some user feedback on that flow could be
interesting.

Also, do you think we could somehow include TBA on this? That will be
useful.

Please, let me know if there is anything I could do to move it forward.

Thanks!

A


On 5/7/19 2:16 p. m., Philipp Winter wrote:
> Hi UX team!
>
> Cecylia and I just had a conversation about an informal user study of
> Tor bridges.  It's quite similar to David's PETS'17 paper:
> <https://censorbib.nymity.ch/pdf/Lee2017a.pdf>
>
> The idea is to prepare a laptop that has a copy of Tor Browser, but
> direct connections to the Tor network don't work from this Tor Browser.
> To connect to Tor, the user has to find and configure a bridge.  We
> would tell the user that a bridge is necessary, but not how to get one,
> so we can observe how the user solves this problem.  We should also
> encourage the user to share their thoughts, to get an idea of what's
> going on in their head.  Hopefully, this will teach us about the current
> user experience of censored users.
>
> We plan to run this study at the Citizen Lab's Summer Institute.  It
> will take place shortly after our Stockholm meeting, so we have a chance
> to narrow down the details in Stockholm.
>
> We figured we would share our plan with the UX team to keep you in the
> loop, and to facilitate feedback.
>
> Cheers,
> Philipp
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-- 
Antonela Debiasi
UX Team Lead

@antonela
E2330A6D1EB5A0C8

https://torproject.org