[ux] Tor Personas

[Antonela Debiasi]

Hi list, 

As part of our global south travels during 2018 and 2019, we got the
lucky chance to meet a lot of different Tor users: from activists to
journalists, all of them with different motivations, but demanding a
usable private and secure tool to access the internet.

With the Community Team, we have been working collecting and mapping
real user stories and finding patterns across them. It is how our
Personas emerged from our in field research. We started by organizing
all this information in a table. That allowed us to set a balance
between the different vectors we should consider to map our users'
diversity.

https://airtable.com/shr33DgnB5KPqzXah

Now, we are building the first version of thePersonas. Sneak peek them here:

https://trac.torproject.org/projects/tor/attachment/ticket/30430/02-tor-personas.pdf
<https://trac.torproject.org/projects/tor/ticket/30430><https://trac.torproject.org/projects/tor/ticket/30430>

We have some initial ideas on how these can be iterated and improved
upon in future too, namely:

* Greater inclusivity: For example, our personas currently skew towards
ableism, and we should seek to include users with specific accessibility
requirements in future (e.g. visual or motor impairments). Reaching out
to users who rely on accessibility support at future events, workshops
or online would be hugely beneficial to better understand their
situations and use-cases.

* More accurate metrics data: We have already used Metrics data to
provide a general representation of locales and bridge usage per
countries. However,to make this tool more useful across teams, we would
like to include more specific information about hardware usage
andlocalInternet speed/accessibility in the next iteration.*
*
*
*
*** Including OONI: Having OONI data on different censorship scenarios
is essential.In addition, some of our personas may also use OONI
themselves, and this should be reflected here too.

Our idea is to share this with devs during our next dev meeting. We will
be collecting feedback before then.

Which questions would you like to ask to this Personas?

Lets us know what do you think,

Thanks!

A

-- 
Antonela Debiasi
UX Team Lead

@antonela
E2330A6D1EB5A0C8

https://torproject.org

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