From phw at nymity.ch Tue May 7 17:16:39 2019 From: phw at nymity.ch (Philipp Winter) Date: Tue, 7 May 2019 10:16:39 -0700 Subject: [ux] Informal bridge user study Message-ID: <20190507171639.7hex6m4rcadfkqln@nymity.ch> Hi UX team! Cecylia and I just had a conversation about an informal user study of Tor bridges. It's quite similar to David's PETS'17 paper: The idea is to prepare a laptop that has a copy of Tor Browser, but direct connections to the Tor network don't work from this Tor Browser. To connect to Tor, the user has to find and configure a bridge. We would tell the user that a bridge is necessary, but not how to get one, so we can observe how the user solves this problem. We should also encourage the user to share their thoughts, to get an idea of what's going on in their head. Hopefully, this will teach us about the current user experience of censored users. We plan to run this study at the Citizen Lab's Summer Institute. It will take place shortly after our Stockholm meeting, so we have a chance to narrow down the details in Stockholm. We figured we would share our plan with the UX team to keep you in the loop, and to facilitate feedback. Cheers, Philipp From tor at antonela.me Tue May 7 18:07:33 2019 From: tor at antonela.me (Antonela Debiasi) Date: Tue, 7 May 2019 15:07:33 -0300 Subject: [ux] Tor Personas Message-ID: Hi list,  As part of our global south travels during 2018 and 2019, we got the lucky chance to meet a lot of different Tor users: from activists to journalists, all of them with different motivations, but demanding a usable private and secure tool to access the internet. With the Community Team, we have been working collecting and mapping real user stories and finding patterns across them. It is how our Personas emerged from our in field research. We started by organizing all this information in a table. That allowed us to set a balance between the different vectors we should consider to map our users' diversity. https://airtable.com/shr33DgnB5KPqzXah Now, we are building the first version of thePersonas. Sneak peek them here: https://trac.torproject.org/projects/tor/attachment/ticket/30430/02-tor-personas.pdf We have some initial ideas on how these can be iterated and improved upon in future too, namely: * Greater inclusivity: For example, our personas currently skew towards ableism, and we should seek to include users with specific accessibility requirements in future (e.g. visual or motor impairments). Reaching out to users who rely on accessibility support at future events, workshops or online would be hugely beneficial to better understand their situations and use-cases. * More accurate metrics data: We have already used Metrics data to provide a general representation of locales and bridge usage per countries. However,to make this tool more useful across teams, we would like to include more specific information about hardware usage andlocalInternet speed/accessibility in the next iteration.* * * * *** Including OONI: Having OONI data on different censorship scenarios is essential.In addition, some of our personas may also use OONI themselves, and this should be reflected here too. Our idea is to share this with devs during our next dev meeting. We will be collecting feedback before then. Which questions would you like to ask to this Personas? Lets us know what do you think, Thanks! A -- Antonela Debiasi UX Team Lead @antonela E2330A6D1EB5A0C8 https://torproject.org -------------- next part -------------- An HTML attachment was scrubbed... URL: From tor at antonela.me Tue May 7 18:15:26 2019 From: tor at antonela.me (Antonela Debiasi) Date: Tue, 7 May 2019 15:15:26 -0300 Subject: [ux] Informal bridge user study In-Reply-To: <20190507171639.7hex6m4rcadfkqln@nymity.ch> References: <20190507171639.7hex6m4rcadfkqln@nymity.ch> Message-ID: Hi anti-censorship team :) I think it is an excellent idea. Unfortunately, Tor Browser will not say to users that they may need a bridge. The bootstrapping will simply fail. As you mentioned, we would tell the user that a bridge is necessary. We could consider some flow that requires access to bridges.torproject.org. Having some user feedback on that flow could be interesting. Also, do you think we could somehow include TBA on this? That will be useful. Please, let me know if there is anything I could do to move it forward. Thanks! A On 5/7/19 2:16 p. m., Philipp Winter wrote: > Hi UX team! > > Cecylia and I just had a conversation about an informal user study of > Tor bridges. It's quite similar to David's PETS'17 paper: > > > The idea is to prepare a laptop that has a copy of Tor Browser, but > direct connections to the Tor network don't work from this Tor Browser. > To connect to Tor, the user has to find and configure a bridge. We > would tell the user that a bridge is necessary, but not how to get one, > so we can observe how the user solves this problem. We should also > encourage the user to share their thoughts, to get an idea of what's > going on in their head. Hopefully, this will teach us about the current > user experience of censored users. > > We plan to run this study at the Citizen Lab's Summer Institute. It > will take place shortly after our Stockholm meeting, so we have a chance > to narrow down the details in Stockholm. > > We figured we would share our plan with the UX team to keep you in the > loop, and to facilitate feedback. > > Cheers, > Philipp > _______________________________________________ > UX mailing list > UX at lists.torproject.org > https://lists.torproject.org/cgi-bin/mailman/listinfo/ux -- Antonela Debiasi UX Team Lead @antonela E2330A6D1EB5A0C8 https://torproject.org