[ux] Tor Configuration Dialogue User Study Update

[Linda Naeun Lee]

Spencer:

Thank you for the insightful comments! It is helpful to have someone who
has worked on this to give us feedback on the work that we are doing.

The point you made about "connect directly" was a concern we have yet to
address in the prototype. Some of our participants thought that the connect
button (in the old interface) always used a vanilla Tor connection, which
wasn't true. Some of our participants did not know how they successfully
connected to Tor because of this confusion.

Since hunting for proxies is the most common failure case, I agree that the
proxy configuration screen could use some work to make the "skip this step"
more noticeable.

We have yet to finalize the text we will put in the dialogue, hence the
lack of dialogue. I think the current text, which gives guidance on what
bridges and proxies, serves a good purpose and we will also try to inform
the users of these concepts.



On Tue, Dec 1, 2015 at 2:17 AM, Spencer <spencerone at openmailbox.org> wrote:

> Hi,
>
>
>> Linda Naeun Lee:
>> we worked to create a clickable prototype:
>> https://marvelapp.com/9620ef [1]
>>
>>
> Awesome!  If I may add some thoughts :)
>
> - 'Connect Directly' tells me that TB will use the default settings to
> connect to the network but it is unclear what the default settings are at
> this point.
>
> - 'Configure' tells me that TB will need to be manually configured by me
> and that I will need to configure a bridge and a proxy to connect to the
> network.
>
> - 'OR' tells me that 'Configure' is the opposite of 'Connect Directly' and
> that the default settings are a bridge and a proxy but it is still unclear
> what the default settings are at this point.
>
> - Clicking 'Connect Directly' makes things more unclear, as there is no
> proxy configured.
>
> - Clicking 'Configure' guides me through bridges nicely (Step 1), though
> it would be nice to know the bridge details in the next step (Step 2),
> maybe.
>
> - Other than 'Skip this step', the proxy section doesn't feel like an
> option but something I am leaving incomplete.  This can create uncertainty.
>
> - The last dialog of 'Manual Configuration' could be the 'Connect
> Directly' dialog.
>
> Also, there is no information on what a bridge or a proxy is.  See if the
> interface can allow people to teach themselves somehow; if not, throw in a
> few sentences :)
>
> Design is science.
>
> Wordlife,
> Spencer
>
>
>
>


-- 
Linda Naeun Lee
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