[tor-reports] Colin's October 2015

[Colin Childs]

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Hi everyone,

Done this month:

- - Brought new support assistants onto RequestTracker
- - Held first support team meeting
- - Reopened the English help-desk queue
- - Taught new support assistants how to use RequestTracker
- - Attended dev meeting in Berlin
- - Reviewed translation teams on Transifex
- - Started setting up new RT queues
- - Cleaned up permissions on RT to allow for more than support usage
- - Started writing formal translation process proposal for Tor Browser

Next month:
- - Answer tickets on RequestTracker
- - Continue working with new support assistants
- - Organize regular support team meetings
- - Propose more formal translation processes to Tor Browser team

- -- 
Colin Childs
Tor Project
https://www.torproject.org
Twitter: @Phoul
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