[tor-reports] Help desk report for April 2015

[Colin C.]

Hi everyone,

Here is the help-desk report for April, 2015:

Stats:
          |   ar |   en |   es |   fa |   fr |   zh | Total | (Rejected)
----------+------+------+------+------+------+------+-------+-----------
    boklm |      |      |      |      |   55 |      |    55 |        11 
  harmony |      |   24 |      |   13 |      |      |    37 |        13 
    jason |      |  322 |      |      |      |   62 |   384 |        72 
     noel |      |      |   48 |      |      |      |    48 |           
    phoul |      |   97 |      |      |      |      |    97 |         4 
  sherief |    6 |  586 |    1 |      |      |      |   593 |        87 
     vmon |      |      |      |   74 |      |      |    74 |         3 
----------+------+------+------+------+------+------+-------+-----------
    Total |    6 | 1029 |   49 |   87 |   55 |   62 |  1288 |       192 
   (Open) |    4 |   70 |   25 |   28 |    3 |    8 |   138 |               

That's almost 42 tickets resolved each day on average.

month,queue,newtickets
2015-04,ar,10
2015-04,en,1099
2015-04,es,74
2015-04,fa,115
2015-04,fr,58
2015-04,zh,70

Top answer templates used by the support team for this month:

 usage |                                article                                 
-------+------------------------------------------------------------------------
    89 | Get your own bridges. 
    66 | Blank email
    50 | Get TB's Tor Log.
    33 | Unsupported language
    33 | Re-install (error:something wrong/status bar stuck/doesn't support...)
    24 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware
    21 | Tor exited unexpectedly - Windows
    19 | Redirect to Guardian Project's support
    18 | Cryptolocker report
    18 | system clock
    17 | How to get bridges and  use Tor in mainland China
    14 | Try selecting "Connect"
    13 | Can't connect to my favorite onion site!
    12 | Suggest the tor-talk mailing list
    11 | gettor (dropbox link) doesn't work

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