[tor-reports] Help desk report for May 2015

[Colin C.]

Hi everyone,

Here is the help-desk report for May, 2015:

tats:
          |   ar |   en |   es |   fa |   fr |   zh | Total | (Rejected)
----------+------+------+------+------+------+------+-------+-----------
    boklm |      |      |      |      |   41 |      |    41 |         9
  harmony |      |   66 |      |    1 |      |      |    67 |        16
    jason |      |   93 |      |      |      |   78 |   171 |        60
     mttp |      |    1 |      |      |      |      |     1 |
     noel |      |      |   39 |      |      |      |    39 |
    phoul |      |  222 |      |      |      |      |   222 |        27
  sherief |   12 |  398 |      |      |      |      |   410 |        70
     vmon |      |      |      |    2 |      |      |     2 |
----------+------+------+------+------+------+------+-------+-----------
    Total |   12 |  780 |   39 |    3 |   41 |   78 |   953 |       184
   (Open) |   10 |  169 |   40 |   48 |   11 |      |   278 |

That's almost 30 tickets resolved each day on average.


Top answer templates used by the support team for this month:

 usage |                                article
-------+------------------------------------------------------------------------
    56 | Get your own bridges.
    55 | Get TB's Tor Log.
    33 | Blank email
    26 | Redirect to Guardian Project's support
    23 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware
    23 | Unsupported language
    22 | Tor exited unexpectedly - Windows
    17 | Re-install (error:something wrong/status bar stuck/doesn't support...)
    14 | Cryptolocker report
    13 | How to get bridges and  use Tor in mainland China
    12 | system clock
    10 | Can't connect to my favorite onion site!

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