[tor-reports] Help desk report for December 2014

[Colin C.]

Hi everyone,

Here is the help desk chart for December 2014:

Stats:
          |   ar |   en |   es |   fa |   fr |   zh | Total | (Rejected)
----------+------+------+------+------+------+------+-------+-----------
    boklm |      |      |      |      |   33 |      |    33 |         5 
  harmony |      |  124 |      |   40 |      |      |   164 |        28 
    jason |      |  247 |      |      |      |   80 |   327 |        91 
    lunar |      |      |      |      |    1 |      |     1 |           
     mttp |      |   78 |      |      |      |      |    78 |         2 
     noel |      |    1 |   23 |      |      |      |    24 |           
    phoul |      |  115 |      |      |      |      |   115 |        26 
  sherief |    7 |  256 |      |      |      |      |   263 |        24 
     vmon |      |      |      |    3 |      |      |     3 |           
----------+------+------+------+------+------+------+-------+-----------
    Total |    7 |  821 |   23 |   43 |   34 |   80 |  1008 |       177 
   (Open) |      |   41 |   17 |   29 |    4 |    6 |    97 |               

That's almost 32 tickets resolved each day on average.

See also the attached charts for the amount of incoming tickets each
day and for the past twelve months.

Top answer templates used by the support team for this month:

 usage |                             article                             
-------+-----------------------------------------------------------------
    57 | Get your own bridges. 
    41 | Get TB's Tor Log.
    34 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware
    16 | Tor Browser doesn't work (Windows)
    11 | How to get bridges and  use Tor in mainland China
    10 | TBB no Flash/Java other plugins
    10 | Suggest the tor-talk mailing list
     9 | Redirect to Guardian Project's support
     9 | Can't connect to my favorite onion site!
     9 | Cryptolocker report
     8 | Set Country
     7 | Try selecting "Connect"
     7 | Unsupported language
     5 | How to use bridges
     5 | Redirect to Tails support
     4 | Please try meek

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