[tor-reports] Help desk report for February 2015

[Colin C.]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA512

Hi everyone,

Here is the help desk chart for February 2015: 

Stats:
          |   ar |   en |   es |   fa |   fr |   zh | Total | (Rejected)
- ----------+------+------+------+------+------+------+-------+-----------
    boklm |      |      |      |      |   30 |      |    30 |         9 
  harmony |      |   67 |      |   48 |      |      |   115 |        14 
    jason |      |   92 |      |      |      |   23 |   115 |        18 
    lunar |      |    2 |      |      |      |      |     2 |           
     noel |      |   12 |   38 |      |      |      |    50 |           
    phoul |      |   30 |      |      |      |      |    30 |           
  sherief |    5 |  581 |      |      |      |      |   586 |       109 
     vmon |      |      |      |    8 |      |      |     8 |           
- ----------+------+------+------+------+------+------+-------+-----------
    Total |    5 |  784 |   38 |   56 |   30 |   23 |   936 |       150 
   (Open) |      |   99 |    1 |   20 |    1 |   10 |   131 |               

That's almost 33 tickets resolved each day on average. A big thank you to Sherief
for handling nearly 600 tickets this month! 

 usage |                                article                                 
- -------+------------------------------------------------------------------------
    69 | Get your own bridges. 
    45 | Get TB's Tor Log.
    27 | Unsupported language
    27 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware
    19 | Cryptolocker report
    16 | Re-install (error:something wrong/status bar stuck/doesn't support...)
    14 | Redirect to Guardian Project's support
    14 | Try selecting "Connect"
    13 | Suggest the tor-talk mailing list
    11 | Can't connect to my favorite onion site!
     9 | How to get bridges and  use Tor in mainland China
     8 | Firefox already running - Mac
     8 | TBB no Flash/Java other plugins

-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1
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=UFHX
-----END PGP SIGNATURE-----