[tor-reports] Help desk report for August 2014

[Lunar]

Hi!

Here's the help desk chart for August 2014:

          |   ar |   en |   es |   fa |   fr |   zh | Total | (Rejected)
----------+------+------+------+------+------+------+-------+-----------
  harmony |      |   24 |      |  196 |      |      |   220 |        14
    jason |      |  256 |      |    1 |      |   71 |   328 |        52
    lunar |      |  177 |      |      |   32 |      |   209 |       102
     mttp |      |  177 |      |      |      |      |   177 |        16
     nima |      |      |      |   13 |      |      |    13 |         1
     noel |      |    2 |   54 |      |      |      |    56 |
    phoul |      |  174 |      |    2 |      |      |   176 |        26
  sherief |    8 |  255 |      |      |      |      |   263 |        28
     vmon |      |      |      |    2 |      |      |     2 |
----------+------+------+------+------+------+------+-------+-----------
    Total |    8 | 1065 |   54 |  214 |   32 |   71 |  1444 |       240
   (Open) |      |   33 |    7 |   27 |    1 |    5 |    73 |

That's almost 46 tickets resolved each day on average.

See also the attached charts for the amount of incoming tickets each day
and for the past twelve months.

Top answer templates used by the support team for this month:

 usage |                           article
-------+--------------------------------------------------------------
   126 | Get your own bridges.
    32 | Tor Browser doesn't work (Windows)
    27 | Get TB's Tor Log.
    24 | "Tor browser can't connect" request from Iranian users
    17 | Redirect to Guardian Project's support
    14 | How to use bridges
    14 | How to get bridges and  use Tor in mainland China
    10 | Tor-related error window from browser.
     9 | Suggest the tor-talk mailing list
     8 | Mac can't connect (Sophos)
     8 | Update to latest alpha (4.0)
     7 | Can't connect to my favorite onion site!
     6 | Suggest the tor-relays mailing list
     6 | Amazon Web Services bridge setup
     5 | Unable to open Tor Browser on OS X 10.9 (Mavericks)
     4 | Open router ports for Tor
     4 | Use Tor Browser
     4 | Unsupported language

-- 
Lunar                                             <lunar at torproject.org>
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