[tor-reports] Help desk report for October 2014

[Lunar]

Hi!

Here's the help desk chart for October 2014:

          |   ar |   en |   es |   fa |   fr |   zh | Total | (Rejected)
----------+------+------+------+------+------+------+-------+-----------
  harmony |      |  120 |      |  104 |      |      |   224 |        45
    jason |      |  361 |      |      |      |  121 |   482 |        51
    lunar |      |   80 |      |      |   50 |      |   130 |       111
     mttp |      |    4 |      |      |      |      |     4 |
     noel |      |      |   41 |      |      |      |    41 |
    phoul |      |  261 |      |      |      |      |   261 |        34
  sherief |    9 |  442 |      |      |      |      |   451 |        78
----------+------+------+------+------+------+------+-------+-----------
    Total |    9 | 1268 |   41 |  104 |   50 |  121 |  1593 |       331
   (Open) |      |   70 |   14 |    4 |    1 |    1 |    92 |

That's almost 51 tickets resolved each day on average.

See also the attached charts for the amount of incoming tickets each
day and for the past twelve months. The release of Tor Browser 4.0,
leading to various issues, is clearly visible.

Top answer templates used by the support team for this month:

 usage |                             article
-------+-----------------------------------------------------------------
    77 | Get your own bridges
    45 | Get TB's Tor Log
    28 | Debug: Something went wrong! Tor is not working in this browser
    25 | [debug] Tor Browser 4.0 is crashing on Windows
    15 | Please try meek
    15 | How to get bridges and  use Tor in mainland China
    15 | Suggest the tor-talk mailing list
    10 | Redirect to Guardian Project's support
     9 | Cryptolocker report
     9 | TBB no Flash/Java other plugins
     9 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware
     8 | "Tor browser can't connect" request from Iranian users
     8 | iOS
     7 | Amazon Web Services bridge setup
     7 | Can't connect to my favorite onion site!
     6 | Unsupported language
     6 | Website is blocking Tor
     5 | How to use bridges
     5 | Try selecting "Connect"
     5 | Unable to open Tor Browser on OS X 10.9 (Mavericks)
     4 | Set Country
     4 | Firefox already running - Mac
     4 | Redirect to Tails support

Training of spam filters has been automated. Messages from resolved
tickets will be learned as “ham”, and rejected messages in the spam
queue will be learned as “spam”.

-- 
Lunar                                             <lunar at torproject.org>
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