[tor-reports] Help desk report for April 2014

[Lunar]

Hi!

Here's the help desk chart for April 2014:

          |   ar |   en |   es |   fa |   fr |   zh | Total | (Rejected)
----------+------+------+------+------+------+------+-------+-----------
    boklm |      |      |      |      |    9 |      |     9 |
    jason |      |    6 |      |      |      |   48 |    54 |
    lunar |      |  265 |      |      |   25 |      |   290 |       115
     mttp |      |  316 |      |      |      |      |   315 |        24
     nima |      |      |      |    1 |      |      |     1 |
     noel |      |    2 |   56 |      |      |      |    58 |         1
    phoul |      |  339 |      |      |      |      |   339 |        81
  sherief |   10 |  194 |      |    2 |      |      |   206 |        10
     vmon |      |      |      |   23 |      |      |    23 |         2
----------+------+------+------+------+------+------+-------+-----------
    Total |   10 | 1121 |   56 |   27 |   34 |   48 |  1296 |       243
   (Open) |    2 |   41 |    7 |   63 |      |    2 |   115 |

That's almost 43 tickets resolved each day on average.

See also the attached charts for the amount of incoming tickets each day
and for the past twelve months.

Top answer templates used by the support team for this month:

 usage |                       article
-------+-----------------------------------------------------
    45 | Tor Browser doesn't work (Windows)
    30 | Tor-related error window from browser.
    28 | Get your own bridges.
    26 | Get TBB's Tor Log (Step by step guide.)
    21 | Redirect to Guardian Project's support
    16 | Use Tor Browser
    10 | Use FTE or flashproxy in 3.6 beta
    10 | Vidalia
     9 | Suggest the tor-talk mailing list
     8 | How to get bridges and  use Tor in mainland China
     7 | Cryptolocker report
     7 | Ask about identifying/censoring a hidden service
     6 | Unable to open Tor Browser on OS X 10.9 (Mavericks)
     6 | Unsupported language
     5 | Disable Private Browsing Mode
     5 | Can't set HTTP or SOCKS proxy.
     4 | Redirect to Tails support
     4 | Can't connect to my favorite onion site!

-- 
Lunar                                             <lunar at torproject.org>
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