[tor-reports] Help desk report for February 2014

Lunar lunar at torproject.org
Sat Mar 1 12:37:43 UTC 2014


Hi!

Here's the help desk chart for February 2014:

          |   ar |   en |   es |   fa |   fr |   zh | Total | (Rejected)
----------+------+------+------+------+------+------+-------+-----------
    jason |      |    3 |      |      |      |   64 |    67 |         1
    lunar |      |  302 |      |      |   38 |      |   340 |        95
     mttp |      |  359 |      |      |      |      |   359 |        15
     nima |      |      |      |    2 |      |      |     2 |
     noel |      |   12 |   65 |      |      |      |    77 |
    phoul |      |  328 |      |      |      |      |   328 |        49
  sherief |   10 |  405 |      |      |    1 |      |   416 |        53
     vmon |      |      |      |   48 |      |      |    48 |         5
----------+------+------+------+------+------+------+-------+-----------
    Total |   10 | 1409 |   65 |   50 |   39 |   64 |  1637 |       221
   (Open) |      |   35 |    7 |    7 |      |   12 |    61 |

That's almost 58 tickets resolved each day on average.

See also the attached charts for the amount of incoming tickets each day
and for the past twelve months.

Top answer templates used by the support team for this month:

 usage |                           article
-------+--------------------------------------------------------------
    24 | Fails to bootstrap
    23 | Redirect to Guardian Project's support
    14 | Use Tor Browser
    12 | You need Pluggable transports
    12 | Unable to open Tor Browser on OS X 10.9 (Mavericks)
    11 | Use Orfox
    10 | Can't connect to my favorite onion site!
    10 | Tor Browser doesn't work (Windows)
     8 | Ask about identifying/censoring a hidden service
     7 | Suggest the tor-talk mailing list
     7 | Suggest Guardian Project mailing list
     6 | Update to latest stable TBB (3.x)
     6 | User reports abuse, asks about tracing Tor users
     5 | Cryptolocker report
     5 | Disable Private Browsing Mode
     4 | TBB no Flash/Java other plugins
     3 | Get TBB's Tor Log (Step by step guide.)

-- 
Lunar                                             <lunar at torproject.org>
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