[tor-reports] Help desk report for May 2014

[Lunar]

Hi!

Here's the help desk chart for May 2014:

          |   ar |   en |   es |   fa |   fr |   zh | Total | (Rejected)
----------+------+------+------+------+------+------+-------+-----------
      asn |      |    1 |      |      |      |      |     1 |
    boklm |      |      |      |      |    9 |      |     9 |
    jason |      |    2 |      |      |      |   40 |    42 |         1
    lunar |      |  303 |      |      |   31 |      |   334 |       104
     mttp |      |  293 |      |      |      |      |   293 |        28
     noel |      |    7 |   58 |      |      |      |    65 |
    phoul |      |  210 |      |      |      |      |   210 |        59
  sherief |    6 |  207 |      |      |      |    1 |   214 |        40
     vmon |      |      |      |  123 |      |      |   123 |         1
----------+------+------+------+------+------+------+-------+-----------
    Total |    6 | 1023 |   58 |  123 |   40 |   41 |  1291 |       233
   (Open) |      |   40 |      |   22 |    1 |   26 |    89 |

That's almost 41 tickets resolved each day on average.

See also the attached charts for the amount of incoming tickets each day
and for the past twelve months.

Top answer templates used by the support team for this month:

 usage |                       article
-------+-----------------------------------------------------
    39 | Get your own bridges.
    35 | Tor-related error window from browser.
    34 | Tor Browser doesn't work (Windows)
    34 | Get TBB's Tor Log (Step by step guide.)
    32 | Can't set HTTP or SOCKS proxy.
    25 | Redirect to Guardian Project's support
    23 | Mac can't connect (Sophos)
    10 | Unsupported language
     9 | Cryptolocker report
     9 | Use Tor Browser
     8 | Can't connect to my favorite onion site!
     7 | Suggest the tor-talk mailing list
     6 | How to get bridges and  use Tor in mainland China
     6 | Vidalia
     4 | TBB no Flash/Java other plugins
     4 | Proxy server refusing connections
     4 | Just connect
     4 | Link to warning page

-- 
Lunar                                             <lunar at torproject.org>
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