[tor-reports] Help desk report for December 2013

Lunar lunar at torproject.org
Fri Jan 3 14:56:10 UTC 2014


Hi!

Here's the help desk chart for December 2013:

          |  ar |  en |  es |  fa |  fr |  zh | Total | (Rejected)
----------+-----+-----+-----+-----+-----+-----+-------+-----------
     arma |     |     |     |   1 |     |     |     1 |
    jason |     |     |     |     |     |  12 |    12 |         1
    lunar |     | 126 |     |     |  35 |     |   161 |       142
     matt |     | 180 |     |     |     |     |   180 |         6
     nima |     |   1 |     |   1 |     |     |     2 |
     noel |     |   1 |   9 |     |     |     |    10 |
    phoul |     | 279 |     |     |     |     |   279 |        66
     runa |     |   1 |     |     |     |     |     1 |
  sherief |   8 | 207 |     |   1 |   1 |     |   217 |        54
     vmon |     |     |     |  13 |     |     |    13 |         6
----------+-----+-----+-----+-----+-----+-----+-------+-----------
    Total |   8 | 795 |   9 |  16 |  36 |  12 |   876 |       278
   (Open) |   5 |  62 |  21 | 102 |   2 |     |   192 |

That's almost 28 tickets resolved each day on average.

See also the attached charts for the amount of incoming tickets each day
and for the past twelve months.

You can see the huge spike matching the release of the Tor Browser
Bundle 3.5.

-- 
Lunar                                             <lunar at torproject.org>
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