[tor-reports] Help desk report for July 2014

[Lunar]

Hi!

Here's the help desk chart for July 2014:

          |   ar |   en |   es |   fa |   fr |   zh | Total | (Rejected)
----------+------+------+------+------+------+------+-------+-----------
  harmony |      |  177 |      |  103 |      |      |   280 |        64
    jason |      |  151 |      |    2 |      |   72 |   225 |         6
    lunar |      |   50 |      |      |   36 |      |    86 |        48
     mttp |      |  212 |      |      |      |      |   212 |         9
     nima |      |      |      |    1 |      |      |     1 |
     noel |      |    1 |   48 |      |      |      |    49 |         2
    phoul |      |  259 |      |      |      |      |   259 |        41
  sherief |    6 |  272 |      |      |      |      |   278 |        15
     vmon |      |      |      |   21 |      |      |    21 |
----------+------+------+------+------+------+------+-------+-----------
    Total |    6 | 1122 |   48 |  127 |   36 |   72 |  1411 |       185
   (Open) |    1 |   25 |    4 |   29 |    1 |    1 |    61 |

That's almost 45 tickets resolved each day on average.

See also the attached charts for the amount of incoming tickets each day
and for the past twelve months. On the first graph you can see a spike
matching Tor being blocked in Iran.

Welcome harmony to the team!

Top answer templates used by the support team for this month:

 usage |                        article
-------+--------------------------------------------------------
    59 | Get your own bridges.
    34 | Tor Browser doesn't work (Windows)
    30 | Get TB's Tor Log.
    27 | Mac can't connect (Sophos)
    19 | "Tor browser can't connect" request from Iranian users
    18 | How to get bridges and  use Tor in mainland China
    10 | Suggest the tor-talk mailing list
     8 | Redirect to Guardian Project's support
     7 | Can't connect to my favorite onion site!
     6 | How to use bridges
     6 | Tor-related error window from browser.
     5 | Set Country
     4 | iOS
     4 | Redirect to Tails support
     3 | Link to warning page
     3 | Try selecting "Connect"

Templates can now be seen through:

    git clone https://people.torproject.org/~lunar/rt-articles.git

-- 
Lunar                                             <lunar at torproject.org>
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