[tor-reports] September 2013 status report from the Tor help desk

[Runa A. Sandvik]

Hi everyone,

A total of 964 tickets were created in the Tor help desk system this
month: 550 in help, 8 in help-ar, 17 in help-es, 36 in help-fa, 12 in
help-fr, 6 in help-zh, and 335 in spam.

550 tickets in help: 537 resolved, 9 open, 2 new, and 2 rejected
8 tickets in help-ar: 6 resolved, 2 rejected
17 tickets in help-es: 16 resolved, 1 rejected
12 tickets in help-fr: 11 resolved, 1 rejected
6 tickets in help-zh: 5 resolved, 1 rejected

Total number of tickets resolved this month:

Colin: 173 tickets
Jason: 86 tickets
Lunar: 43 tickets
Matt: 135 tickets
Nima: 26 tickets
Noel: 15 tickets
Runa: 1 ticket
Sherief: 158 tickets
vmon: 22 tickets

For a more detailed summary of issues, see status reports from each
support assistant on the tor-reports list.

-- 
Runa A. Sandvik