[tor-reports] May 2013 status report from the Tor help desk

[Runa A. Sandvik]

Hi everyone,

A total of 974 tickets were created in the Tor help desk system this
month: 570 in help, 5 in help-ar, 11 in help-es, 291 in help-fa, 4 in
help-fr, 9 in help-zh, and 84 in spam.

570 tickets in help: 532 resolved, 5 open, 5 new, and 28 rejected
5 tickets in help-ar: 5 resolved
11 tickets in help-es: 11 resolved
291 tickets in help-fa: 233 resolved, 7 open, 30 new, 21 rejected
4 tickets in help-fr: 4 resolved
9 tickets in help-zh: 8 resolved, 1 open

Total number of tickets resolved this month:

Colin: 266 tickets
Jason: 17 tickets
Lunar: 8 tickets
Matt: 225 tickets
Nima: 75 tickets
Noel: 10 tickets
Runa: 7 tickets
Sherief: 96 tickets

For a more detailed summary of issues, see status reports from each
support assistant on the tor-reports list.

-- 
Runa A. Sandvik