[tor-relays] How to handle an abuse report

[Ed Carter]

The abuse reply templates located at
https://trac.torproject.org/projects/tor/wiki/doc/TorAbuseTemplates
contain some good ideas about how to reply to various complaints.

> Hi all,
>
> Since 3 weeks, I'm running a TOR exit node [1] on a server I rent from
> Hetzner (A German hosting company), after reading about using Hetzner to
> run a TOR node, I decided to go for the "restricted" mode to avoid any
> stupid copywrong issue (That is, I allowed only a limited set of ports,
> which sadly excludes p2p).
>
> Everything went well so far, until today. Someone, let's call this
> person/group "A", reported an abuse to Hetzner. A TOR User, "B", is
> spamming chat/forums with vociferous insults and disrespectful messages,
> I got a copy of few of them and the insults from B are as bad as the
> ideas defended by A, but I'm not here to judge anyone...
>
>  From A's timezone, it happened from the 9th of May, 8:20PM to the 10th
> of May, 2:30 AM. Given the nature of the TOR network, I assumed that it
> is very unlikely that stupid-B will use my server's IP to insult
> stupid-A any time soon... or is it?
>
> Now, I have to report to Hetzner, I will tell them that I'm running a
> TOR exit node in "restricted" mode, but how can I defend myself, I am
> not sure that my "restricted node" and "given the nature of the TOR
> network" arguments will convinced them the Hetzner dudes.
>
> Could anyone gives advice, feedback or stories on how to deal with this
> situation?
>
> Best regards,
> Chris
>
> [1]
> https://atlas.torproject.org/#details/18B6EBAF10814335242ECA5705A04AAD29774078
>
> --
> QtCreator/qmakeparser.cpp:42
> ////////// Parser ///////////
> #define fL1S(s) QString::fromLatin1(s)
> namespace { // MSVC2010 doesn't seem to know the semantics of "static" ...
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