[tor-relays] How to handle an abuse report

[Ch'Gans]

On 14/05/14 22:22, Jeroen Massar wrote:

Hi Jeroen,

Thanks for your comments

> On 2014-05-14 12:08, Ch'Gans wrote:
>> Hi all,
>>
>> Since 3 weeks, I'm running a TOR exit node [1] on a server I rent from
>> Hetzner (A German hosting company), after reading about using Hetzner to
>> run a TOR node,
>
> Did you read the comments about Hetzner here:
> https://trac.torproject.org/projects/tor/wiki/doc/GoodBadISPs

Yes, I did. And it's neither all-white nor all-black, so I decided i 
would give it a go, in restricted mode w/ finger crossed.

Update: OK, maybe... After reading again and again, it's more a 
deep-dark-grey than a white, ....

>
> ?
>
>> I decided to go for the "restricted" mode to avoid any
>> stupid copywrong issue (That is, I allowed only a limited set of ports,
>> which sadly excludes p2p).
>
> What is bad about excluding p2p? People who do p2p are causing huge
> performance bottlenecks for normal Tor users. People who want to do p2p
> should use their p2p network for solving their illegality bypass issues.
>
>> Everything went well so far, until today. Someone, let's call this
>> person/group "A", reported an abuse to Hetzner. A TOR User, "B", is
>> spamming chat/forums with vociferous insults and disrespectful messages,
>> I got a copy of few of them and the insults from B are as bad as the
>> ideas defended by A, but I'm not here to judge anyone...
>>
>>  From A's timezone, it happened from the 9th of May, 8:20PM to the 10th
>> of May, 2:30 AM. Given the nature of the TOR network, I assumed that it
>> is very unlikely that stupid-B will use my server's IP to insult
>> stupid-A any time soon... or is it?
>
> They can just pick another exit. Hence why DNSEL exists, so that the
> operator of the site can chose to block accounts from signing up through
> Tor.
>
>> Now, I have to report to Hetzner, I will tell them that I'm running a
>> TOR exit node in "restricted" mode, but how can I defend myself, I am
>> not sure that my "restricted node" and "given the nature of the TOR
>> network" arguments will convinced them the Hetzner dudes.
>
> You cannot "defend" yourself. There is no way for anybody to be able to
> claim that it was you, not you, or somebody else. That is the bad thing
> about an exit. You are responsible what happens from that IP.

I agree, it's just that I thought I could convince them I'm not a bad 
guy, and so they should "let me go", this was before I read your next point:

>> Could anyone gives advice, feedback or stories on how to deal with this
>> situation?
>
> See above. Hetzner typically does not allow Tor exits. Too much hassle
> for their abuse apartment and they are a budget hoster and abuse costs
> money thus you are cutting in on their bottom line: cash.

Good point, can't blame them for that. I will make something up and see 
how it goes. Worst case I'll be banned, which is OK for me.

Chris

>
> Greets,
>   Jeroen
>
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>

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