[tor-relays] How to handle an abuse report

[Ch'Gans]

Hi all,

Since 3 weeks, I'm running a TOR exit node [1] on a server I rent from 
Hetzner (A German hosting company), after reading about using Hetzner to 
run a TOR node, I decided to go for the "restricted" mode to avoid any 
stupid copywrong issue (That is, I allowed only a limited set of ports, 
which sadly excludes p2p).

Everything went well so far, until today. Someone, let's call this 
person/group "A", reported an abuse to Hetzner. A TOR User, "B", is 
spamming chat/forums with vociferous insults and disrespectful messages, 
I got a copy of few of them and the insults from B are as bad as the 
ideas defended by A, but I'm not here to judge anyone...

 From A's timezone, it happened from the 9th of May, 8:20PM to the 10th 
of May, 2:30 AM. Given the nature of the TOR network, I assumed that it 
is very unlikely that stupid-B will use my server's IP to insult 
stupid-A any time soon... or is it?

Now, I have to report to Hetzner, I will tell them that I'm running a 
TOR exit node in "restricted" mode, but how can I defend myself, I am 
not sure that my "restricted node" and "given the nature of the TOR 
network" arguments will convinced them the Hetzner dudes.

Could anyone gives advice, feedback or stories on how to deal with this 
situation?

Best regards,
Chris

[1] 
https://atlas.torproject.org/#details/18B6EBAF10814335242ECA5705A04AAD29774078

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