[tor-project] Nina's Monthly Status Report, June 2022

[nina13 at riseup.net]

Hi, everyone,

This is my Status report for June 2022.

As usual, my focus in June was on supporting Russian-speaking users of
Tor Browser on various channels: Telegram, IRC, and email.

1. User support

Overall:
537 tickets were successfully resolved!

- Telegram channel (@TorProjectSupportBot): 407
- Email (frontdesk at tpo): 130

The majority of requests were censorship-related - bridges and
troubleshooting around them. But there were issues with TB not working
on Windows 10 and proxy server bug [1]

2. Migration
The migration to the new cdr.link instance happened at the end of June
[2]. I tested the new one final instance after it became our main one.

So I shared my experience of 5 months of using the cdr.link for tech
support [3], which was positive. During the discussion, a few good ideas
came up - to use the tag system from the start and to communicate with
the users that we deleted all the previous data, so they need to
re-share background info with us.

So now, this channel is published on the Tor Project website [2] and is
open to any user regardless of the language.

3. Hackweek

Taking part in Hackweek, I started to gather useful information on the
countries with a high risk of censorship events, the work I plan to
continue.

[1]
https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/40536
[2] https://gitlab.torproject.org/tpo/tpa/team/-/issues/40592
[3] https://gitlab.torproject.org/tpo/community/support/-/issues/40084
[4] https://support.torproject.org/misc/bug-or-feedback/