[tor-commits] [support-portal/master] New torbrowserfaq.txt questions and answers

[colin at torproject.org]

commit d192b324d4a7cc63cfc43a8d3f37a41e7a70a3ee
Author: Colin Childs <colin at torproject.org>
Date:   Sun Apr 30 01:54:32 2017 -0500

    New torbrowserfaq.txt questions and answers
---
 plain/torbrowserfaq.txt | 20 ++++++++++++++++++++
 1 file changed, 20 insertions(+)

diff --git a/plain/torbrowserfaq.txt b/plain/torbrowserfaq.txt
index 5858943..c670e78 100644
--- a/plain/torbrowserfaq.txt
+++ b/plain/torbrowserfaq.txt
@@ -146,3 +146,23 @@ A. Tor Browser does not affect any of the existing software or settings on your
 
 Note that your operating system’s standard “Uninstall” utility is not used.
 
+** UNREVIEWED **
+
+Q. How do I get a new identity?
+A. Tor Browser features “New Identity” and “New Tor Circuit for this Site” options, located in the Torbutton menu.
+
+New Identity
+This option is useful if you want to prevent your subsequent browser activity from being linkable to what you were doing before. Selecting it will close all your open tabs and windows, clear all private information such as cookies and browsing history, and use new Tor circuits for all connections. Tor Browser will warn you that all activity and downloads will be stopped, so take this into account before clicking “New Identity”.
+
+New Tor Circuit for this Site
+This option is useful if the exit relay you are using is unable to connect to the website you require, or is not loading it properly. Selecting it will cause the currently-active tab or window to be reloaded over a new Tor circuit. Other open tabs and windows from the same website will use the new circuit as well once they are reloaded. This option does not clear any private information or unlink your activity, nor does it affect your current connections to other websites.
+
+<IMAGES FROM https://tb-manual.torproject.org/en-US/managing-identities.html>
+
+Q. A website (bank, email provider, etc..) locks me out whenever I use Tor, what can I do?
+A. Tor Browser often makes your connection appear as though it is coming from an entirely different part of the world. Some websites, such as banks or email providers, might interpret this as a sign that your account has been hacked or compromised, and lock you out. The only way to resolve this is by following the site’s recommended procedure for account recovery, or contacting the operators and explaining the situation.
+
+Q. I cannot reach X.onion!
+A. If you cannot reach the onion service you require, make sure that you have entered the 16-character onion address correctly: even a small mistake will stop Tor Browser from being able to reach the site. If you are still unable to connect to the onion service, please try again later. There may be a temporary connection issue, or the site operators may have allowed it to go offline without warning.
+
+You can also ensure that you're able to access other onion services by connecting to DuckDuckGo's Onion Service (http://3g2upl4pq6kufc4m.onion/).