[tor-commits] [user-manual/master] Drop help-desk from troubleshooting page

colin at torproject.org colin at torproject.org
Tue Sep 13 05:29:53 UTC 2016


commit ef4f7ed7949f958fe966ef697ed29e9cdad72d5d
Author: Colin Childs <colin at torproject.org>
Date:   Tue Sep 13 00:29:31 2016 -0500

    Drop help-desk from troubleshooting page
---
 C/troubleshooting.page | 46 ----------------------------------------------
 1 file changed, 46 deletions(-)

diff --git a/C/troubleshooting.page b/C/troubleshooting.page
index 4bcd90f..aa820b8 100644
--- a/C/troubleshooting.page
+++ b/C/troubleshooting.page
@@ -80,50 +80,4 @@ are experiencing is already listed there.
 </p>
 </section>
 
-<section id="helpdesk">
-<title>Contacting the Tor Help Desk</title>
-<p>
-If the above steps do not help you solve the problem, you can contact
-Tor’s help desk. Send an email to help at rt.torproject.org with exact
-details of the problem, your operating system, and the steps you have
-already tried. Please only contact the help desk if you cannot find the
-answer to your question in this manual.
-</p>
-
-<p>
-If possible, you should also include the “Tor log”, an
-automatically-generated list of Tor’s activity that can help diagnose
-the problem. To copy the Tor log, either:
-</p>
-<list>
- <item>
-  <p>
-  click the button labelled “Copy Tor Log To Clipboard” that appears in
-  the Tor Launcher window, or
-  </p>
-  <p>
-  <media type="image" width="600" src="media/troubleshooting/copy_tor_log1.png" />
-  </p>
- </item>
- <item>
-  <p>
-  if Tor Browser is already open, click on the Torbutton icon (the small
-  green onion at the top left of the screen), then “Tor Network
-  Settings”, then “Copy Tor Log To Clipboard”.
-  </p>
-  <p>
-  <media type="image" width="600" src="media/troubleshooting/network_security_menu.png" />
-  </p>
- </item>
- <item>
-  <p>
-  You can now paste the Tor log into your support request.
-  </p>
-  <p>
-  <media type="image" width="600" src="media/troubleshooting/copy_tor_log2.png" />
-  </p>
- </item>
-</list>
-</section>
-
 </page>



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