[tor-commits] [tor-launcher/maint-0.2.9] Bug 10534: Let's not advertise help desk emails directly

[gk at torproject.org]

commit 8d94cc4e5de9bdce74fce3a7d5e1a438b435b7d2
Author: Kathy Brade <brade at pearlcrescent.com>
Date:   Tue Apr 12 11:27:10 2016 -0400

    Bug 10534: Let's not advertise help desk emails directly
    
    Do not display the help at rt.torproject.org email address (currently,
    no one is responding to help desk email).
    
    In the wizard and network settings window, point users to
    torproject.org/about/contact.html#support for assistance.
---
 src/chrome/content/network-settings-overlay.xul | 4 +++-
 src/chrome/content/network-settings.js          | 8 +++++---
 src/chrome/locale/en/network-settings.dtd       | 2 +-
 src/chrome/locale/en/torlauncher.properties     | 1 +
 4 files changed, 10 insertions(+), 5 deletions(-)

diff --git a/src/chrome/content/network-settings-overlay.xul b/src/chrome/content/network-settings-overlay.xul
index af9ddf9..10751d1 100644
--- a/src/chrome/content/network-settings-overlay.xul
+++ b/src/chrome/content/network-settings-overlay.xul
@@ -1,6 +1,6 @@
 <?xml version="1.0"?>
 <!--
-   - Copyright (c) 2014, The Tor Project, Inc.
+   - Copyright (c) 2016, The Tor Project, Inc.
    - See LICENSE for licensing information.
    - vim: set sw=2 sts=2 ts=8 et syntax=xml:
   -->
@@ -118,10 +118,12 @@
         <html:div>&torsettings.bridgeHelp3.emailDesc;</html:div>
         <html:div>&torsettings.bridgeHelp3.emailList;</html:div>
       </html:li>
+<!-- As of April 2016, no one is responding to help desk email. Hopefully this will change soon.
       <html:li>
         <html:div class="heading">&torsettings.bridgeHelp4Heading;</html:div>
         <html:div class="endOfHelp">&torsettings.bridgeHelp4;</html:div>
       </html:li>
+-->
     </html:ol>
   </vbox>
   <panel id="copyLogFeedbackPanel" type="arrow" fade="slow"
diff --git a/src/chrome/content/network-settings.js b/src/chrome/content/network-settings.js
index f4ed746..2736f08 100644
--- a/src/chrome/content/network-settings.js
+++ b/src/chrome/content/network-settings.js
@@ -1,4 +1,4 @@
-// Copyright (c) 2015, The Tor Project, Inc.
+// Copyright (c) 2016, The Tor Project, Inc.
 // See LICENSE for licensing information.
 //
 // vim: set sw=2 sts=2 ts=8 et syntax=javascript:
@@ -19,7 +19,9 @@ const kPrefDefaultBridgeRecommendedType =
                    "extensions.torlauncher.default_bridge_recommended_type";
 const kPrefDefaultBridgeType = "extensions.torlauncher.default_bridge_type";
 
-const kSupportAddr = "help at rt.torproject.org";
+// As of April 2016, no one is responding to help desk email. Hopefully this will change soon.
+//const kSupportAddr = "help at rt.torproject.org";
+const kSupportURL = "torproject.org/about/contact.html#support";
 
 const kTorProcessReadyTopic = "TorProcessIsReady";
 const kTorProcessExitedTopic = "TorProcessExited";
@@ -79,7 +81,7 @@ function initDialog()
   if (forAssistance)
   {
     forAssistance.textContent = TorLauncherUtil.getFormattedLocalizedString(
-                                        "forAssistance", [kSupportAddr], 1);
+                                        "forAssistance2", [kSupportURL], 1);
   }
 
   var cancelBtn = document.documentElement.getButton("cancel");
diff --git a/src/chrome/locale/en/network-settings.dtd b/src/chrome/locale/en/network-settings.dtd
index 75ece3b..0d2e9dc 100644
--- a/src/chrome/locale/en/network-settings.dtd
+++ b/src/chrome/locale/en/network-settings.dtd
@@ -65,7 +65,7 @@
 <!ENTITY torsettings.copyLog "Copy Tor Log To Clipboard">
 <!ENTITY torsettings.bridgeHelpTitle "Bridge Relay Help">
 <!ENTITY torsettings.bridgeHelp1 "If you are unable to connect to the Tor network, it could be that your Internet Service Provider (ISP) or another agency is blocking Tor.  Often, you can work around this problem by using Tor Bridges, which are unlisted relays that are more difficult to block.">
-<!ENTITY torsettings.bridgeHelp1B "You may use the preconfigured, provided set of bridge addresses or you may obtain a custom set of addresses by using one of these three methods:">
+<!ENTITY torsettings.bridgeHelp1B "You may use the preconfigured, provided set of bridge addresses or you may obtain a custom set of addresses by using one of these methods:">
 <!ENTITY torsettings.bridgeHelp2Heading "Through the Web">
 <!ENTITY torsettings.bridgeHelp2 "Use a web browser to visit https://bridges.torproject.org">
 <!ENTITY torsettings.bridgeHelp3Heading "Through the Email Autoresponder">
diff --git a/src/chrome/locale/en/torlauncher.properties b/src/chrome/locale/en/torlauncher.properties
index 0ef4437..6b471a3 100644
--- a/src/chrome/locale/en/torlauncher.properties
+++ b/src/chrome/locale/en/torlauncher.properties
@@ -36,6 +36,7 @@ torlauncher.quit_win=Exit
 torlauncher.done=Done
 
 torlauncher.forAssistance=For assistance, contact %S
+torlauncher.forAssistance2=For assistance, visit %S
 
 torlauncher.copiedNLogMessages=Copy complete. %S Tor log messages are ready to be pasted into a text editor or an email message.