[tor-commits] r26827: {website} Added an FAQ about Webroot. #10789 (website/trunk/docs/en)

[Matt Pagan]

Author: mttp
Date: 2014-06-14 04:47:25 +0000 (Sat, 14 Jun 2014)
New Revision: 26827

Modified:
   website/trunk/docs/en/faq.wml
Log:
Added an FAQ about Webroot. #10789



Modified: website/trunk/docs/en/faq.wml
===================================================================
--- website/trunk/docs/en/faq.wml	2014-06-14 01:35:24 UTC (rev 26826)
+++ website/trunk/docs/en/faq.wml	2014-06-14 04:47:25 UTC (rev 26827)
@@ -83,6 +83,8 @@
     </a></li>
     <li><a href="#SophosOnMac">I'm using the Sophos anti-virus
     software on my Mac, and Tor starts but I can't browse anywhere.</a></li>
+    <li><a href="#XPCOMError">When I open the Tor Browser Bundle I get an 
+error message from the browser: "Cannot load XPCOM".</a></li>
     <li><a href="#TBBOtherExtensions">Can I install other Firefox
     extensions? Which extensions should I avoid using?</a></li>
     <li><a href="#TBBJavaScriptEnabled">Why is NoScript configured to
@@ -1190,6 +1192,20 @@
 
 <hr>
 
+<a id="XPCOMError"></a>
+<h3><a class="anchor" href="#XPCOMError">When I open the Tor Browser Bundle 
+I get an error message from the browser: "Cannot load XPCOM".</a></h3>
+
+<p>
+This <a 
+href="https://trac.torproject.org/projects/tor/ticket/10789">problem</a> is 
+specifically caused by the Webroot SecureAnywhere Antivirus software. 
+Consider switching to a different antivirus program. We encourage affected 
+Webroot users to contact Webroot support about this issue.
+ </p>
+
+<hr>
+
 <a id="TBBOtherExtensions"></a>
 <h3><a class="anchor" href="#TBBOtherExtensions">Can I install other
 Firefox extensions?</a></h3>